Managing Billing & Payment
Account Owners and Billing Managers can manage subscriptions, licenses, and payment methods from the Billing & Payment tab in Settings.
This page provides a full overview of your active products, pricing, billing status, and payment controls.
🧭 Accessing Billing & Payment
- Click the Settings ⚙️ icon (bottom-left corner)
- Select Billing & Payment
📋 Subscription Overview
The top section displays:
- Legal Name
- Subscription Start Date
- Last Billing Date
- Next Billing Date
- Stripe Subscription ID
- BB AI Subscription ID
This provides a high-level view of your account’s billing status.
📦 Products & Licenses
The Products and Licenses table shows:
- Product name
- Number of licenses (seats)
- Status (Active, Trial, or To be canceled at period end)
- Price per license
- Monthly total per product
- Total monthly amount
Status indicators help you understand:
- 🔴 To be canceled at period end – Access continues until the end of the billing cycle
- ⚫ Active – Currently billed and active
- 🟡 Trial – Trial period in progress
License counts are adjusted through:
👉 Manage Users & Products
💳 Billing Portal
The Billing Portal allows you to:
- View payment history
- Update payment methods
- Manage subscriptions
- Download invoices
Click Open Billing Portal to securely access your billing account.
All payment updates and invoice downloads are handled through this secure portal.
🔁 Canceling Subscriptions
If you need to cancel subscriptions:
- Click Cancel All Subscriptions
- Confirm cancellation
Access will continue until the end of your current billing period.
After the billing cycle ends:
- Products will no longer be active
- Licenses will be removed
🗑 Deleting Your Account
You may permanently delete your account from this page.
⚠️ Deleting your account will:
- Cancel all subscriptions
- Remove access to all products
- Permanently close your organization account
This action cannot be undone.
🔐 Permissions
Only:
- 👑 Account Owners
- 💳 Billing Managers
can access and manage billing settings.
Standard Users do not have access to this page.
💡 Best Practices
- Review license counts regularly
- Monitor product status indicators
- Keep your payment method up to date
- Download invoices for accounting records
- Confirm cancellation timing before billing period ends