Disabling a User

Billing Managers and Account Owners can disable a user from the Users settings.

Disabling a user immediately prevents them from signing in and may affect product licenses and subscription billing.

👤 Who can disable users?

Only users with the following roles can disable accounts:

• 💳 Billing Manager
• 👑 Account Owner

👤 Standard Users do not have permission to disable accounts.

🧭 How to Disable a User

Step 1: Open User Settings

1. Click the Settings ⚙️ icon in the bottom-left corner
2. You will automatically land on the Users tab

Step 2: Select Disable

1. Locate the user you want to disable
2. Click the three-dot (⋯) menu next to their name
3. Select Disable

Step 3: Review Subscription Impact (First Confirmation Screen)

When disabling a user, you may see a notice such as:

⚠️ Subscription Cancellation with Run-off Period

If this user holds the last active seat for one or more products:

• The seat will be removed from all products
• Access will continue until the end of the current billing period
• Licenses will be canceled after the billing period ends

Carefully review the impact before proceeding.

Click Disable User & Cancel Licenses to continue.

Step 4: Confirm Account Status (Final Confirmation)

You will then see a confirmation explaining:

• The user account will be disabled
• They will no longer be able to sign in
• The account can be re-enabled later
• Licenses will need to be reassigned if access is restored

Click Disable User & Cancel Licenses to complete the process.

💳 What Happens to Product Licenses?

If the user held the last active seat:

• The seat is removed
• Billing adjustments occur at the end of the current billing cycle
• Access continues through the run-off period

If other users still hold seats:

• Only this user’s access is revoked
• Other users remain unaffected

🔐 What Happens After Disabling?

For the User

• They can no longer sign in
• They are notified about their account status

For Billing Managers and Account Owners

• The user appears as disabled in the Users list
• Licenses may need to be reassigned
• Billing changes can be reviewed in the subscription summary

♻️ Re-Enabling a User

If needed, you can restore access:

1. Go to Settings → Users
2. Locate the disabled user
3. Select Re-enable
4. Reassign product licenses
5. Apply changes

Access will be restored immediately once licenses are reassigned.

💡 Best Practices

• Disable users who permanently leave your organization
• Review product license allocation after disabling
• Be aware of subscription changes when removing the final seat
• Limit Account Owner access to essential administrators